This was my first time ordering from this company, and when I received my order the shirt had 4 small wholes on the sleeve and I took a picture of it and sent a email with the picture. They answered me right away and they sent me another shirt as the same one I ordered and they sent it out right away free of charge and I got to keep the other shirt. This company is REMARKABLE, CARING AND TRUE TO ITS WORK!! I WILL BE ORDERING ALOT MORE FROM THIS COMPANY. THE SHIRTS ARE VERY NICE AND GOOD QUALITY.