I purchased a t-shirt for my husband for a Christmas present. I received it quickly, wrapped it, and gave it to him on Christmas morning.
He was so excited since he had requested this specific shirt. It was amazing quality fabric, and true to size.
Then that evening he was going to wear it to dinner. We were so disappointed to see the seam on the side appeared to have come apart.
I immediately emailed American Strong, even though it was Christmas, with the issue. I just figured they would see my message on the next business day.
Imagine my surprise when I received a response within 10 minutes of my message being sent. Yep...you read that correctly, they responded back to me on Christmas Day regarding my issue!! They not only apologized, but informed me they would be sending out a replacement immediately.
They did just that...the very next day I had an email stating a package was ready to be shipped to my address.
That my friends is TRUE CUSTOMER SERVICE!! You’re hard pressed to find that kind of customer service in a department store these days!!!
I give American Strong 2 thumbs up 👍 👍, and they will continue to get our business!!
Great shirt, great length, great fit!