Good morning Scott, I'm very sorry to hear this, and I would like to assure you we are currently doing everything we can to get this resolved as quickly as possible. We opened a USPS investigation into the delivery of the package on February 25th. Normally USPS investigations can take up to 14 business days from the time they were opened, so we look for the investigation to be completed no later than March 16th. Once the investigation is complete a resolution can be made and we will reach out. Again, I'm truly sorry you are going through this, and I thank you for your patience and understanding during this investigation.